PROVISION BRANDS
SUPPORT &
LEGACY ORDERS
This channel is for existing orders and verified fulfillment questions. New inventory is sold in-hand only — if it’s listed, it’s available now.
Private • Verified • Documented
OPEN A SUPPORT TICKET SHOP IN-HAND INVENTORY FAQ
NO PRE-ORDERS
Support is handled privately through verified tickets.
How support works now

We take order concerns seriously — and we handle them in a way that is clean, private, and trackable. Public threads create confusion, missed details, and duplicated effort. Tickets keep everything verified and handled in sequence.

1 • Verify

Include your order number and the email used at checkout so we can match records immediately.

2 • Document

We keep communication inside the ticket thread so nothing gets lost and updates stay consistent.

3 • Resolve

You’ll receive a direct reply with the next step once your ticket reaches the front of the queue.

  1. Open a ticket: /contact/
  2. Subject line: “Legacy Order — [Order #]”
  3. Include: order #, email used at checkout, current shipping address, and your question in one message.

Important: We do not process order resolution through social media DMs or public comment threads.

What’s changed

Jericho is now operating under a tighter release and fulfillment standard. Going forward, listings represent in-hand inventory only, with short shipping windows stated on the product page.

If a model is not listed for sale, it is not available for purchase yet.