For in-stock purchases, warranty questions, and serious inquiries. If you have a legacy order, use the dedicated legacy support page for the fastest routing.
Questions about an in-stock purchase, shipping, or your receipt:
support@jerichoguitars.com
Include your order number in the subject line for fastest service.
Warranty questions and claims:
warranty@jerichoguitars.com
Please include photos/video when relevant. Do not ship any instrument without authorization.
If you have an older order already in progress, use:
Support — Legacy Orders
That queue is handled separately from new in-stock purchases.
If we miss you, leave a voicemail with your name + order number + reason for calling.