The storefront is structured for clarity: what’s listed is in-hand and available now. Each listing contains the expected shipping window.
Fulfillment window
Each product listing provides the expected shipping window for that specific instrument.
Insured transit
Shipments are packaged for protection. Signature confirmation may be used depending on value and destination.
Clean resolution
If anything arrives damaged or incorrect, contact us quickly so we can document and resolve it properly.
How fast do you ship?
Each listing contains the expected fulfillment window for that specific instrument.
Once payment clears and shipping details are confirmed, we ship within the stated window.
Do you ship internationally?
International shipping may be available depending on destination and carrier options at the time of purchase.
Any import duties, taxes, or brokerage fees are the buyer’s responsibility unless otherwise stated.
Will my guitar need acclimation after shipping?
Yes — temperature and humidity changes can affect any instrument in transit.
We recommend allowing the package to acclimate to your room before opening, then letting the instrument settle before making setup changes.
What if my guitar arrives damaged?
Contact us immediately so we can document the issue and guide the correct next step.
Please include: order number, photos of the box, packaging, and the instrument, plus a short description of what you’re seeing.
Concierge contact: https://jerichoguitars.com/contact/
What is your return policy?
Because each instrument is presented and sold as a specific, in-hand piece, returns are handled with verification and documentation.
If something arrives damaged, incorrect, or with a verified issue, contact us immediately so we can resolve it properly.
For any other request, contact us first — we’ll confirm eligibility and the correct process before any shipment is sent back.
Can I cancel an order?
If you need to request a cancellation, contact us immediately. If the instrument has not entered fulfillment/shipping, we’ll review and respond through the ticket thread.
Once an item has shipped, cancellation is no longer possible.