FREQUENTLY ASKED QUESTIONS
Are your guitars Available Now?
Yes. All guitars are available to ship upon payment with the exception of Pre-Orders, which have shipping times listed on the individual listing. Back Home > Shop Now >
How does a Pre-Order work?
Normal purchases are in stock & ship within 2-4 business days. Some people have been unable to buy guitars because, by the time they attempt to purchase, they are out of stock. Productions can last 120 days, so from time to time, we will open a Pre-Order at a discounted price during the production of this instrument. Buying this Pre-Order Guarantees you a guitar from the production currently underway. When the last Pre-Order is sent, assuming they are not all spoken for, then this model will be available for sale at the regular retail price. If we make 500 of a specific model and sell all of them as Pre-Orders, then the guitar will not go on sale for regular customers and will become unavailable until the end of the next production. *When the current production is complete, all Pre-Ordered guitars are sent in the order they were purchased. Browse Guitars >
Do you guys have Retailers?
We do not have any exclusive retailers. We do not have a standard retail markup, either. We have guitars at Guitar Center and many other top retailers, but they are not new or factory direct and do not have any transferable warranty.
Purchasing Agents: If you wish to become a retailer of Jericho Guitars, please consider that we do not maintain a standard retail markup. It is in large part this disintermediation that allows us to have such a high-quality guitar for such a great price. Occasionally we have sales and discounts for our customers. Please keep in mind that our sale prices at this time usually fall in line with your typical dealer pricing of 30-35%. To take advantage of these sales and carry Jericho Guitars in your retail locations, please contact email@example.com. We can make arrangements for top Retailers / Dealers.
How much extra is the baritone version of each guitar?
No Charge! If the Technical Specification section of the listing shows there is a baritone version currently available on the listing, during the checkout process just add in the notes section that you want the baritone version & specify your tuning. Our world-class technicians will setup your guitar just for you.
What kind of strings are on my guitar?
What gauge strings are on my guitar?
Upon receiving your order, someone will contact you for your tuning. Depending on the scale length, our techs will decide the best gauge strings that are most available to you in your location so you can change your strings without ordering custom sets. (in most cases) We cannot guarantee exact string gauges in extreme cases of a specific request of a set. We will set your guitar up to your specified tunings and we apologize if the gauges are not exactly what you requested.
Some gauges are pretty typical: E Standard 10-46 D’Addario, Drop C# 11-52 D’Addario, B Standard 13-62 D’Addario.
Did you contact me from a different email address?
We only communicate through email addresses formatted like this: *FirstNamefirstname.lastname@example.org. If someone contacts you regarding Jericho Guitars with an email address formatted differently, please let us know.
Where can I try your guitars out?
We do not have any exclusive retailers. We do not have a standard retail markup, either. We have guitars at Guitar Center and many other top retailers, but they are not new or factory direct and do not have any transferable warranty. If you have questions for existing owners please feel free to join our online community at www.Facebook.com/Groups/JerichoGuitars/ -or- Contact email@example.com with inquiries on company policy.
Do your guitars come with Hard Cases?
We are working with SKB Cases to provide cases for our Edge Premium & Elite NT guitars. When these are selected, they will be available for purchase on our website. If you wish to have a Hard Case or a MonoCreators bag with your order, you can select in the cart to add a case. If the hard case is not available for your guitar, just contact us after your order and we will help you. Please check back regularly for more updated info.
I wanted to buy a guitar but it is missing from your Online Shop?
Please contact firstname.lastname@example.org. Your guitar could be either out of stock or discontinued.
How long has Jericho Guitars been making guitars?
The company started making guitars under the moniker Jericho Guitars in 2012. Our build staff has 40+ years experience manufacturing guitars in production format.
Do you take installments or payment plans?
Not exactly. All production guitars and custom orders require payment upfront and in full before the building process begins. Our markup does not grant us the option to take half or partial payments like some companies. However, we do offer 6 Months No Payments / No Interest financing through PayPal Credit. Just Checkout as normal and PayPal will ask you if you wish to use a Credit Card, Debit Card, your PayPal balance or PayPal Credit. Choose PayPal Credit and follow their instructions.
What are your financing options?
PayPal has 6 Months No Payments / No Interest financing called “PayPal Credit”. It is as easy as checking out on the Jericho Guitars Shop and choosing “PayPal” as the method of payment. PayPal will prompt you to use your balance or PayPal Credit. Choose PayPal Credit and then follow their process to receive your financing. PayPal Credit is available for US and UK only. Browse Guitars >
Can I pick up my guitar at your facility?
Unfortunately, our facility is closed to the public. Often times we can make arrangements to drop a package off at a local courier service that requires photo ID to release the package.
We do not do sponsorships unless it is directly organized with one of our existing partners.
Does Jericho Guitars do endorsements?
We are not actively looking for new artists at this time. However, we always will accept submissions for artist endorsements. Please send your requests to email@example.com, include links to your current works, and a brief summary of your future plans.
Where is Jericho Guitars located?
We are a Texas-based company with best in class global partners in Canada, South Korea, and Indonesia. Jericho Guitars is operated in Kansas City, USA.
Where are your guitars made?
Designed & conceived by Jericho Guitars in the USA, using the worlds premier sources of tonewoods, our guitars are handmade in South Korea by our team of craftsmen, custom wiring, installs, and setups completed by our team of experts in Kansas City, USA. In 2022 we began manufacturing custom guitars completely in the United States.
Does Jericho Guitars take Custom Orders?
We do accept custom orders from time to time, depending on the request.
What is your return policy?
Our return policy for In Stock Guitars is 7 Days Full Return on the price of the guitar only. We do not refund non-refundable costs such as shipping. A return is rare. We will work with you individually to avoid any repackaging fees and we won’t throw the book at you, either.
How long does it take to make my custom ordered guitar?
Custom Orders are currently backed up about 7-9 months. Payments made in full today are delivering about 7-9 months out.