ProVision Brands • Jericho
Concierge Contact
For in-hand inventory questions, studio inquiries, dealer requests, and verified support.
If you have an existing order in progress, use the legacy channel for the fastest resolution.
Private • Verified • Documented
No pre-orders • In-stock only
Concierge responses are handled in sequence
Choose the right channel
To keep things clean and fast, we route messages by category. Pick the lane that matches your situation.
New purchase / in-hand inventory
Questions about a listed guitar, specs, shipping window, or checkout/financing.
Legacy orders
Existing orders and verified fulfillment questions. Use the legacy page for the correct process.
Warranty
If you’re filing a claim, include your receipt date, serial (if available), and clear photos/video.
To get a fast reply
Include everything in one message: order number (if applicable), the email used at checkout, and your full shipping address. For damage/defects, include clear photos and a short video if possible.
Your form is directly below — send once, and keep replies inside the same thread so nothing gets lost.